FAQ

Sylvan Source Frequently Asked Questions

Select a link below to see the answer to the question.

1. What is the difference between distilled water and Sylvan Source water?
2. What it the amount of clean water the M-600 generates vs. the incoming water?
3. How much power does the Sylvan Source M-600 use to produce water?
4. What regulatory certifications has the product been tested and approved?
5. What independent test results are available?
6. What are the product costs: Initial, Installation and Aftermarket?
7. How is the product installed? Where?
8. How often does the M-600 need to be cleaned?
9. How often do I have to replace filters, membranes or cartridges?
10. Will the M-600 work with any type of water?
11. What additional components are required for installation?
12. Are product brochures available? Where can I get copies?
13. How many points of delivery are there?
14. What is the maximum distance from system to point of delivery?
15. How much does the product weigh empty? With a full tank?
16. What is the product warranty?
17. How will the product be serviced?
18. When is the product available for first customer shipment? In California?
19. How do I get more information on the product?
20. I am interested in purchasing the Sylvan Source M-600. Who do I contact?
21. Is Sylvan Source looking for distributors?
22. How do I get information on how to become a Sylvan Source Dealer?

1. What is the difference between distilled water and Sylvan Source water?: Even with basic distillers utilizing venting, there are unacceptable amounts of volatile gases and liquids that can get carried forward with the steam. With all distillers, as water boils, the bubbles pop and droplets, which can carry a number of contaminants, are cast into the steam, which is carried forward into the water as it condenses. Batch distillers get scale build-up within the unit and need to be cleaned each time after they are used. Continuous flow distillers get scale build-up above the heating element, which can cause the heating element to fail.

The Sylvan Source degasser steam-strips chemicals while the demister separates droplets that may carry contaminants from the boiling chamber, so all that is carried over to be condensed is clean, healthy tasting water for cooking and drinking.

Sylvan Source's patent-pending, self-cleaning mechanism prevents scale build-up from occurring in the system.
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2. What it the amount of clean water the M-600 generates vs. the incoming water?: The Sylvan Source M-600 produces 1-gallon clean water for every 1/2 gallon of wastewater, basically a better than 2:1 ratio
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3. How much power does the Sylvan Source M-600 use to produce water?: The Sylvan Source uses 1100 watts of power to generate clean, healthy water. For comparison, below is a list of appliances and their power consumption:

    Coffee maker = 900-1200 watts
    Dishwasher = 1200-2400 watts
    Hair Dryer = 1200-1875 watts
    Clothes Iron = 1000-1800 watts
    Toaster = 400-1400 watts
    Toaster Oven = 1225 watts

This information is from the Office of Energy Efficiency and Renewable Energy, US Department of Energy.
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4. What regulatory certifications has the product been tested and approved?: The Sylvan Source M-600 has been tested and certified by the following agencies.

NSF/ANSI Standard 62
The NSF/ANSI Standard 62 for distillation is the highest drinking water standard available today. While Sylvan Source technology goes beyond just simple distillation, there are currently no established standards for our breakthrough technology.

NSF International is a no-profit organization that applies rigorous testing to residential water treatment systems to verify the product meets the stated performance and reduction claims.
The M-600 has been tested and certified to meet the NSF/ANSI Standard 62 for TDS and various contaminant reduction claims.

Sylvan Source will work with established regulatory agencies to develop new standards more appropriate for our technology.

UL Safety Compliance
The M-600 has been tested and certified to comply with both US and Canadian safety standards.

IAPMO UPC Certification
The international Association of Plumbing and Mechanical Officials (IAMPO) recognize products that comply with both product performance standards and the Universal Plumbing Code (UPC).
IAMPO has reviewed the M-600 and verified that it meet the required standards for both US and Canada.
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5. What independent test results are available?: Sylvan Source has been conducting both internal and external testing of our product for contaminant reduction. When finalized, testing results will be published on the Sylvan Source website, www.sylvansource.com
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6. What are the product costs: Initial, Installation and Aftermarket?: Contact a Sylvan Source dealer for information on product pricing. Dealer information can be found at www.sylvansource.com/where-to-buy.html. Installation costs vary, depending on the area where you live. The M-600 system has no requirements for replacement filters, cartridges or membranes so that there are no additional costs once the unit is installed properly. Pre-treatment equipment is required to handle hard water and should be maintained per the manufacturer’s instructions.
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7. How is the product installed? Where?: The Sylvan Source M-600 was designed as a self-contained, wall-mount system that requires no assembly. The unit can be mounted to any wall capable of supporting 135 lbs (weight of system when storage tank is full) using 4 lag bolts. The Sylvan Source M-600 can be installed in a utility room, garage or basement.
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8. How often does the M-600 need to be cleaned?: If you live in an area with typical municipal water, install and use unit as detailed in the manuals, and install required pre-treatment equipment, your Sylvan Source M-600 should function without the need for regular cleaning.
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9. How often do I have to replace filters, membranes or cartridges?: Never! The Sylvan Source M-600 does not require filters, membranes and cartridges to provide ultra-clean water. So there is no need to purchase or replace these items.
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10. Will the M-600 work with any type of water?: The M-600 requires a potable water source. In addition, mineral deposits in water can cause scale build-up in pipes and damage water-using appliances if proper pre-treatment equipment is not used. In order to protect the Sylvan Source M-600, Sylvan Source requires use (and upkeep) of an inline water softener and a 25 micron sediment filter or whole house water softener for hard water concentrations that equal or exceed 1ppm (0.058 grains) hardness as calcium carbonate (CaCO3), to prevent sand, silt and debris from clogging the equipment. Additional information on recommended pre-treatment equipment can be found in the Sylvan Source Quick Start Guide, www.sylvansource.com/documentation.html.
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11. What additional components are required for installation?: The Sylvan Source M-600 comes equipped with almost everything you need. For complete installation, you will need to provide an NSF 61 certified faucet and product water distribution line with a 3/8" compression fitting. You will also need a ¼" water supply line and shut-off valve with a compression fitting, 1 ½" DWV standpipe, a dedicated 110V-15A circuit and grounded receptacle. See rough-in diagram on our website at www.sylvansource.com/documentation.html.
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12. Are product brochures available? Where can I get copies?: Yes, Sylvan Source M-600 product brochures and specification sheets are available. You can download our product brochure and specification sheet from our website, www.sylvansource.com/documentation.html
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13. How many points of water delivery are there?: The Sylvan Source M-600 can be connected to 2 faucets, a refrigerator water and icemaker, or combination of the above.
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14. What is the maximum distance from system to point of delivery?: This depends on whether the line to the faucet is set vertically or horizontally. Vertically, the can pump can provide water up to 25 vertical feet or up to 200 horizontal feet. Horizontally, the distance is reduced depending on the water psi. Contact your dealer for more specific application information.
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15. How much does the product weigh empty? With a full tank?: The M-600 weighs 85 pounds empty and 135 pound with a full water storage tank.
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16. What is the product warranty?: The M-600 come standard with a limited 3 year warranty for components including parts and labor. For more information go to our warranty section at www.sylvansource.com/warranty.html.
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17. How will the product be serviced?: Sylvan Source products are supported nationwide by Service Power, Inc.
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18. When is the product available for first customer shipment? In California?: The M-600 is currently available for sale in most states, including California, Wisconsin and Massachusetts. The state of California has developed and adopted its own water treatment device certification program separate from other certification agencies. As part of the certification, California requires that any product making a health performance claim be tested and certified by a state approved laboratory. The Sylvan Source M-600 has been certified for sale in the state of California. The M-600 has also been approved for sale in the state of Massuchusetts and Wisconsin.
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19. How do I get more information on the product?: You can visit our website www.sylvansource.com for adtitional product information, or send an email to info@sylvansource.com
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20. I am interested in purchasing the Sylvan Source M-600. Who do I contact?: For information regarding purchase of Sylvan Source products visit the Where to Buy section of our website at www.sylvansource.com/where-to-buy.html. Our premium distributors will help you find a dealer in your area or call our Sales Department at 800.640.0469
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21. Is Sylvan Source looking for distributors?: Sylvan Source is in the process of recruiting distributors now. Contact Sylvan Source at 800.640.0649 to get adtitional information on becoming a Sylvan Source distributor.
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22. How do I get information on how to become a Sylvan Source Dealer?: You can contact a Sylvan Source distributor in your area. Information on Sylvan Source distributors can be found on our website at www.sylvansource.com/where-to-buy.html. Otherwise, contact the Sylvan Source Sales Department at 800.640.0469
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