We have created a questionnaire for installers to complete and provide us with feedback on the process.

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Shipping

1. Was the product received in good condition?

Yes

No

2. Any damage to packaging or product? (If yes, please describe the damage.)

No

Yes

Unpacking

1. Were all the parts/components included? (If no, please describe what was missing.)

Yes

No

2. Were the parts easy to locate? (If no, please describe why not.)

Yes

No

Rough-in

1. Where was the unit installed?

Garage

Utility Room

Basement

Other

2. Did you receive a copy of the Architect/Builder Guide?

Yes

No

3. Was the information in the Architect/Builder Guide easy to understand and follow?

Yes

No

4. Was all required information included? If no, what was missing?

Yes

No

5. How could we improve the Architect/Builder Guide?

6. What material(s) were used for product water distribution?

PEX

Stainless Steel

CPVC

Other

7. How many water delivery points were plumbed from the unit?

1-2

3-4

5-6

More than 6

8. What were the water delivery points? (Check any that apply)

	Kitchen Sink	Bathroom Sink	Laundry Room	Bar/Entertainment Area
	Refrigerator	Ice-Maker	Other

9. What, if any, problems occurred during rough-in?

10. What suggestions do you have for improving the rough-in process?


Installation

1. Was the Installation Guide included with the system?

Yes

No

2. Was the Installation Guide easy to follow?

Yes

No

3. Any useful or relevant information missing from the Installation Guide? (If yes, please describe what was missing.)

No

Yes

4. Did you have any problems getting the right tools and materials for installation? (If yes, please describe your problem.)

No

Yes

5. Approximately how long did it take to complete the Initial System Flush?

Less than 30 minutes

30 minutes - 1 hour

More than 1 hour

6. What type of faucets were used? Please describe.

7. Any problems found when water to the system was turned on? (If yes, please describe the problem.)

No

Yes

8. Approximately how long did it take to install the system? (NOT including system flush)

Less than 1 hour

1-2 hours

2-3 hours

More than 3 hours

9. Number of persons doing the installation?

1

2

More than 2

10. Where did you leave the Installation and Owner's Guide?

11. What, if any, problems occurred during installation?

12. What suggestions do you have for improving the installation process?


Additional Comments

Your feedback is very important to us. Please provide any additional comments you may have regarding the rough-in, installation process or product.